Our booking window is typically open up to 1 year in advance, giving you plenty of time to plan your stay. However, in some cases, we may be able to open availability beyond a year, depending on the property and booking requirements.

To check availability, enter your preferred check-in and check-out dates on our website. Since availability changes often, we recommend booking early to secure your stay. Feel free to reach out to our enquiries team for any assistance.

A minimum stay requirement may apply based on the property and booking date. Please check the individual property page or our availability calendar for specific details.

All reservations and registrations must be guaranteed with a valid major debit or credit card. Full payment is required at the time of booking. For long-term stays of 28 nights or more, we offer flexible payment options – please reach out to our team for more details.

To enhance security, this is an extra layer of protection that helps prevent fraud by requiring additional verification—such as a one-time password (OTP) or biometric authentication—during payment transactions. This ensures that your transaction is secure and authorized by the cardholder.

We offer a variety of promotions throughout the year to make your stay even more enjoyable. Please feel free to check our website or reach out to our Guest Relations team to learn more about any active offers or upcoming discounts.

Our standard check-in time is 15:00 and standard check-out is at 11:00. Subject to availability and housekeeping capacity, we can allow early check-in from 13:00 and from 14:00. We can also allow late check-out from 12:00 and from 13:00. You may request it via your personalised Guest Pass in the Upgrades section for an additional fee.

For most of our properties, check-in is fully self-service, so there are no physical keys to collect – you’ll receive secure access codes or smart lock details ahead of your arrival. Where a property does require a physical key, full collection instructions will be provided in your booking confirmation message and personalised Guest Pass under the check-in instructions. If you have any trouble on the day, our team is just a message or call away.

At check-out, simply follow the key drop-off instructions provided in your booking confirmation message and personalised Guest Pass under the check-out instructions Where physical keys are used, please return them to the designated location as instructed to avoid any additional charges.

We operate a self-check-in process for all our properties, ensuring a smooth and flexible arrival. Please note there is no on-site concierge; guests should reach out to us directly for any assistance during their stay.

While all our properties offer convenient self-check-in, selected properties also include the option of a meet & greet upgrade for a more personal welcome. A member of our team will be on hand to greet you, hand over access, and help you settle in. If you’d like to add this to your stay, you can request it via your personalised Guest Pass in the Upgrades section, subject to availability.

Upon booking with us, you’ll receive access to your personalised Guest Pass, powered by Enso Connect – a trusted partner of Airbnb and Booking.com. Your Guest Pass will provide everything you need for a seamless stay, including check-in instructions, Wi-Fi details, local recommendations, exclusive discounts, and more. A link to your Guest Pass will be included in your booking confirmation message.

Our office is located at Jacksonheim HQ, Ground Floor Unit, 4 Naval Street, The Gate Manchester, M4 6EW. For property details – including the full address, map guides, and our contact information – please refer to the home page of your Guest Pass and property listing.

You can reach us at +44 161 726 5059, which is also available in your Guest Pass and on our website. For assistance, please contact us at:

📩 Reservations: reservations@jacksonheim.co.uk 📩 General Enquiries: enquiries@jacksonheim.co.uk 💬 WhatsApp: +44 7454 751263

Your booking does not include in-stay housekeeping; however, our cleaning partners take care of the property after each guest checks out. For additional cleaning services during your stay, you may request different types of clean via your personalised Guest Pass in the Upgrades section.

To make your stay even more comfortable, we offer the option to request through your Guest Pass in the Upgrades section: early check-in at 13:00 or 14:00; late check-out at 12:00 or 13:00; sofa bed setup upon request; housekeeping services; and dry cleaning services in select areas. These options are subject to availability and housekeeping capacity.

We’ve partnered with Yhangry, as seen on Dragon’s Den, to bring local chefs to your property. This can be requested through the Guides section of your Guest Pass.

Where you’ve booked and paid for extra guests above the unit’s standard capacity, the sofa bed setup is arranged automatically at no extra cost. If you’d just like the sofa bed made up separately, this can be requested for an additional fee. Please request it in advance of your stay so we can prepare it in time, as late requests can’t always be accommodated. For safety, sofa beds must only be set up by our team or authorised partners, guests aren’t permitted to set them up themselves.

While your booking doesn’t include routine in-stay housekeeping, you can request a one-off or recurring clean during your stay for an additional fee. Choose from a range of cleaning options via your personalised Guest Pass in the Upgrades section. All in-stay cleaning is subject to availability and housekeeping capacity.

Our properties are located in the heart of Manchester city centre, including: Gay Village, Northern Quarter, Piccadilly, Ancoats, and Deansgate.

Our properties are situated in the heart of Manchester, putting you within easy reach of the city’s best restaurants, shopping, and attractions. With excellent public transportation links, getting around is simple and convenient. You can find the property’s postcode in your personalised Guest Pass, where you’ll also discover nearby tram and bus stops, taxi services, and other transport options.

Parking availability differs across our properties, so please check the property description for specific details. While some properties include on-site parking, others do not. For properties without on-site parking, we’ve got you covered with detailed instructions on nearby parking options. You can find everything you need in your Guest Pass under the Guides section titled “Can I park nearby?”

For the safety of our guests and the protection of our property, we have Haus Rules in place that all guests are expected to follow. These guidelines include security measures, noise restrictions, smoking policies, visitor regulations, and general guest conduct to ensure a comfortable stay for everyone. We encourage you to review the Haus Rules before arrival. (Include link)

We’re committed to providing a comfortable and respectful environment for all guests and neighbours. To support this, we have a strict no-party policy, and smoking or drug use is not permitted anywhere on the property or building premises. For a full overview of our Code of Conduct and community guidelines, please refer to Clause 8 of our Haus Rules.

Each unit has a standard guest capacity based on the number of beds. The maximum guest capacity is calculated by counting all beds, including sofa beds, and allowing 2 people per bed. For safety and comfort, exceeding this limit is not allowed. Please review our Haus Rules (Section 8.3) for more details.

Most of our properties are pet-friendly, but we recommend checking the property description to confirm the specific pet policy for your stay.

To protect both the property and you, our valued guest, you must complete a mandatory security deposit authorization hold of £250. This can be done on a card of your choosing via the Guest Pass. No monies are taken from your card unless damages are caused during your stay, or additional fees are incurred. This may be for things such as late check-out, undeclared guests, and/or extra nights. The deposit authorisation hold is usually released on the same day of check-out.

The non-refundable damage waiver is a one-time fee that covers potential damages or issues at the property up to £250. Instead of holding a security deposit, this waiver provides peace of mind by covering accidental damage during your stay. Please note that this does not cover intentional damage, negligence, or excessive cleaning beyond normal use.

All of our properties are equipped with CCTV cameras at the front door for added security. For any security concerns, our 24/7 security personnel are available to assist. For more details on general safety, fire safety, and security policies, please refer to Clause 11 of our Haus Rules.

For long-term guests, both physical and digital ID verification are required to ensure the safety and security of all residents. For short stays, digital ID verification may be required prior to check-in, depending on the booking platform used. Please be prepared to provide identification upon request.

We use Minut devices to monitor noise levels within the property, ensuring a quiet and comfortable stay for all guests, especially during quiet hours.

Cancellation policies may vary depending on the platform you used to book, so please refer to the specific platform’s terms and conditions. You can find more details in Clause 7 of our Haus Rules under “Cancellation and Displacements.”

Refunds are considered in line with our cancellation policy and the terms of any platform you booked through. If you booked via a third-party platform, their cancellation terms may apply, so we’d recommend checking those as well. To request a refund, please get in touch and we’ll guide you through the process. Full details, including how refund requests are handled and any applicable timeframes, can be found in our Booking Terms.